San Francisco, CA – August 14, 2017 – CustomWeather, Inc., a premier, specialized provider of high-resolution weather data and alert services, announced that it has been selected by ContactRelief, LLC to provide meteorological forecast data, weather alerts and daily weather briefings to enhance ContactRelief’s Disaster Decision Engine. Additionally, CustomWeather’s VP of Operations, Kevin Levey, will be providing consulting expertise as the author of ContactRelief’s Weekly Weather Insights.ContactRelief has launched the contact center industry’s first disaster decision service. The Disaster Decision Engine is a cloud-based service that monitors for adverse events such as hurricanes, floods, tornadoes, earthquakes and other man-made and natural disasters. Its specially designed rules recommend where and when contact centers should suspend and ultimately restart contact with consumers. Weather data from CustomWeather provides critical information about how weather factors into contact center operations and risk management profiles.

Geoff Flint, President and CEO of CustomWeather states, “CustomWeather, Inc. prides itself on highly accurate, precision forecasting data using proprietary forecasting technology. Working with ContactRelief is just one example of our commitment to addressing unique customer needs and requirements. We are dedicated to providing unprecedented service and quality weather intelligence tailored to meet the needs of each individual business that we work with.”